Customers Vote Numara Software 'Best in Class Customer Service' for Help Desk Solution

Company Also Receives 'First Class Customer Service' Award for Multi-Channel Solution
TAMPA, Fla. -- Numara Software, a global provider of service desk solutions, announced today that it's been voted 'Best in Class Customer Service in Americas' for its help-desk solution by ContactCenterWorld.com members. ContactCenterWorld.com, a global support organization for contact center industry professionals, recognized winners at its Members' Choice Awards in June. Numara Software also received a 'First Class Customer Service' Award for its multi-channel solutions.

"ContactCenterWorld.com's Members' Choice Awards have emerged as one of the industry's top honors, and we're pleased to be named among their premier providers," said David Weiss, CEO, Numara Software, Inc. "These awards confirm our mission of providing a superior customer experience and solutions that meet the complex demands faced by IT help desk and customer support professionals."

The Numara Software solutions are uniquely suited to companies of all sizes - be it a small enterprise with limited internal IT support to a large enterprise with a robust IT department and thousands of users. Its product portfolio includes Numara Track-It! 8, the most widely installed IT help desk and asset management solution in the world, and Numara FootPrints, an ITIL verified web-based service desk solution for managing large-scale service operations.
Raj Wadhwani, president of ContactCenterWorld.com, said of the award winners, "These are the vendors whom we should make sure make our short list when we look for solutions because clearly they have very satisfied customers."

The Members' Choice Awards are based entirely on customer feedback and recognize industry solution providers who sell products or services to contact centers. Winners are those vendors who receive the highest average scores (on a ten-point scale) as voted by their customers. 'Best in Class' is awarded to those vendors who score the highest in their respective categories while First Class honors are awarded to vendors scoring an average of eight or higher.

Award categories include:

* After Sales Support
* Industry Solution
* Help Desk Solution
* Outbound Solution
* Headsets
* Analytics Solution
* Recording/Quality Monitoring
* Multi-Channel Solution
* Workforce Management Solution
* ACD/Switch

About Numara Software, Inc.

Founded in 1991, Numara Software, Inc. (formerly Blue Ocean Software) is a global provider of service desk management solutions for IT help desk and customer support professionals who need to simplify and gain control over their increasingly complex environments. The Numara Software trusted solutions address critical IT and support functions, such as customer service desk, IT help desk, asset management, software patch and deployment, and network monitoring.

With its two flagship products, Numara Track-It! and Numara FootPrints, and more than 50,000 customer sites worldwide, Numara Software is the service desk management leader for small to mid-sized enterprises. To register for a one-on-one guided walkthrough, attend a webinar or download a trial, please call (800) 557-6970 or visit: www.numarasoftware.com.

About Members' Choice Awards

The Members' Choice Awards were established in 2003 and have become one of the top prizes for industry vendors to win. The 6th Annual Members Choice Awards will be open late summer.

About ContactCenterWorld.com

ContactCenterWorld.com provides world-class research, conferences and a customer focused website for contact center industry professionals. As a world wide leader in connecting businesses, vendors and people, our goal is to provide exceptional customer service, innovation in technology and growth opportunities to those we serve. With a membership of over 102,000 strong, the ContactCenterWorld.com brand is synonymous with innovation, leadership, creativity and support. For more information go to http://www.ContactCenterWorld.com .