Numara Software Continues Momentum as the World's Most Widely Installed Help Desk & Asset Management Solution

A Growing Number of Companies Choose Numara Track-It! 8 to Automate Their Service Desk Operations

TAMPA, Fla. -- Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced a growing number of companies are turning to Numara Track-It! 8 to automate and control their service desk operations. The latest version of the world's most widely installed help desk and asset management solution, Numara Track-It! 8 is designed to be easy to learn and use, setting a new standard for usability, personalization and productivity.

Since Numara Track-It! 8's introduction in April 2007, the company has experienced a record number of upgrade and new product downloads from customers and prospects, with more evaluation requests than any other software release in the company's 15-year history. Among the companies turning to Numara Track-It! 8 to manage its assets and help desk operations is Casino Pauma, a gambling facility located in Pauma, CA that deployed Numara Track-It! 8 in October 2007.

"Numara Track-It! 8 has been a fantastic tool and has allowed us to increase our business efficiency at Casino Pauma," said Bernadette Gawne, MIS director, Casino Pauma. "Prior to implementing this solution, we had no way of gathering metrics, and no idea how many issues were being resolved each day or how long it was taking us to resolve these issues. With Numara Track-It! 8, we are now able to track and measure these issues to see exactly where our strengths and weaknesses lie."

Other customers recently choosing Numara Track-It! 8 to serve as the cornerstone of their IT support infrastructure include Atlas Cold Storage; City of Wasco, CA; Daly City, CA; FRCH Design Worldwide and Fresno City College.

A keystone solution in the company's award-winning portfolio, Numara Track-It! 8 includes sophisticated new features that enable users to more easily personalize their experience to their particular needs and thereby increase productivity. Chief among these features are its popular Microsoft[TM] Outlook-like user interface and customizable management dashboard with real-time updates to monitor key performance indicators. In addition, Numara Track-It! 8 encompasses all of the built-in features that previous versions of the solution had been known for, including intuitive installation, configuration wizards, software license management and auto-discovery of networked assets.

"In comparison to other products, Numara Track-It! is extremely affordable and very user friendly," continued Bernadette Gawne, MIS director, Casino Pauma. "Numara Track-It! can accomplish the same as other tracking systems for much less investment because it doesn't require a five day training course to understand the administration. The technical support is almost immediate and you don't have to be a Crystal reports guru to figure out the general reporting functions."
Numara Track-It! 8 supports five languages (English, German, Spanish, French and Portuguese) and is offered in three editions: Enterprise, Professional and Standard. A fully functional trial version of the Enterprise edition can be downloaded at www.numarasoftware.com/demo.asp.
About Numara Software, Inc.

Founded in 1991, Numara Software, Inc. (formerly Blue Ocean Software) is a global provider of service desk management solutions for help desk and customer support professionals who need to simplify and gain control over their increasingly complex environments. The Numara Software trusted solutions address critical IT and support functions, such as customer service desk, IT help desk, asset management, software patch and deployment, and network monitoring.

With its two flagship products, Numara Track-It! and Numara FootPrints, and more than 50,000 customer sites worldwide, Numara Software is the service desk management leader for small to mid-sized enterprises. To register for a one-on-one guided walkthrough, attend a webinar or download a trial, please call (800) 557-6970 or visit: www.numarasoftware.com.