TechExcel Partners With Centennial Software to Bring Automated IT Asset Discovery to Integrated HelpDesk Suite

PORTLAND, Ore. -- Centennial Software, developer of IT asset discovery and endpoint security solutions, today announced that TechExcel, a leading provider of integrated IT service management, customer support, and application lifecycle management solutions, has selected Centennial Discovery for integration with its HelpDesk Suite. TechExcel HelpDesk Suite will leverage Centennial Discovery's automated IT asset discovery capabilities for complete IT asset identification and inventory management.

"The ability to automate the discovery and identification of all hardware and software assets on a network in real-time will significantly streamline and optimize any corporate help desk," says Andy Burton, CEO at Centennial Software. "By combining Centennial's dynamic auto-discovery with TechExcel's excellent HelpDesk Suite, customers can leverage a powerful new tool that eliminates the need for manual asset tracking and provides network or user details at the touch of a button for true help desk optimization."

Discovery is the most powerful and comprehensive software tool available for dynamically finding, identifying and auditing all corporate hardware and software on a network. The integration of Centennial Discovery into TechExcel's AssetWise module -- due for completion later this year -- will eliminate the need for manual asset tracking and streamline IT inventory discovery and management. Users of AssetWise will benefit from reduced average help desk call times, handle more calls with the same number of agents, and more easily troubleshoot network problems through more accurate awareness of network assets.

"We like to tout how flexible and easy to use TechExcel's HelpDesk Suite is for customers that want a completely customizable helpdesk solution," said Tieren Zhou, President and CEO at TechExcel. "With Centennial Discovery, we're delivering to our customers another level of functionality by integrating the most comprehensive discovery engine available on the market and automating the solution so it's easier to use and manage."